Terms & Conditions

Last updated: 23.07.2026

1.Introduction
Welcome to the official website of Frankie’s (the “Website”).
This Website is operated by Frankie’s Italia S.r.l. (“Frankie’s Italia”, “we”, “us” or “our”), the owner of the Frankie’s brand and the operator of this Website. The Website provides information about the Frankie’s brand, its locations, products and services offered by Frankie’s restaurants worldwide.

2.Franchise Network
Frankie’s restaurants may be operated either directly by Frankie’s Italia S.r.l. or by independent franchise partners in different countries. Each franchise partner operates as an independent legal entity and is responsible for the operation of its own location, including compliance with applicable local laws and regulations. Where a location is operated by a franchise partner, the contractual relationship relating to products or services purchased from that location is established directly with the relevant local operator.

3.Local Orders and Third-Party Platforms
The Website may contain links to local ordering platforms, including third-party delivery services. Where you place an order through a local ordering platform, the purchase agreement is made with the entity identified on that platform as the seller or service provider. Frankie’s Italia S.r.l. is not responsible for orders, payments, delivery, customer service or other matters relating to transactions completed through independent third-party platforms or local franchise operators, unless expressly stated otherwise.

4.Website Information
We aim to ensure that information published on the Website is accurate and up to date. However, individual locations may have different menus, prices, opening hours, promotions and services depending on local circumstances. Please refer to the relevant local operator or ordering platform for location-specific information.

5.Intellectual Property
All trademarks, logos, designs, images, texts and other content relating to the Frankie’s brand are owned by or licensed to Frankie’s Italia S.r.l. You may not use, reproduce or modify any content from this Website without prior written permission.

6.Limitation of Liability
Frankie’s Italia S.r.l. is responsible for the operation and content of this Website. To the extent permitted by law, Frankie’s Italia S.r.l. shall not be responsible for services provided by independent franchise operators or third-party platforms.

7.Contact
For questions regarding this Website, please contact:

Frankie’s Italia S.r.l.
Corso Vercelli, 9, 20144 Milano
Partita Iva: 12716850966
info@frankiesmilano.it

8.Applicable Law
These Terms & Conditions shall be governed by the laws applicable to Frankie’s Italia S.r.l., without prejudice to mandatory consumer protection laws that may apply in the user’s country of residence.